Your Privacy is important to us…
ABOUT MOON HAVEN’S ONLINE SERVICE
Privacy And Security Statement For Moon Haven’s Online Service
You know us – you can trust us
Moon Haven’s online service understands and shares your concerns about how personal information is collected, used and shared. We want to assure you that we will always handle your personal information securely and carefully. We will comply with all applicable Australian privacy laws and make our staff aware of their obligations.
Why we collect information
We may collect information to deliver products or services to you, to complete other transactions with you or on your behalf, to provide you with any applicable discounts and/or to better understand your requirements and preferences.
This information enables us to personalise and improve our service and in particular to provide offers and product ranges that is of greater interest or benefit to you.
How we collect this information
When you place an order and/or register your details with us, we store that information for future reference. This saves you time when you shop with us again, as you don’t have to re-enter your details.
What we collect
The personal information we collect is in most cases supplied by you when you register your details, place an order or provide feedback to us.
Generally, the information we collect includes your name, address, delivery address, phone number and e-mail address. We will sometimes obtain other details, such as your age and credit card details.
Who we may share your information with
We will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as Australia Post, major delivery companies, financial institutions and web-hosting organisations.
From time to time we may also pass some personal information to business partners such as our advertising agencies and research firms. Disclosures of this nature will always be protected by confidentiality agreements.
In special circumstances – for example, if we sell our business or a substantial part of our business – your information may be transferred as part of that sale.
We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.
From time to time, we may provide aggregated and “de-identified” information to other business partners for various purposes
We may also pass on personal information to a 3rd party cheque clearance house for account payments or to mercantile agents for account settlement. There may also be the need to share information for the purpose of fraud investigation, or other unlawful activities, with recognised authorities, regulatory bodies, government and organisations such as banks.
If you would like to access your personal information, please e-mail your request to CustomerService@moonhaven.com.au or contact our customer service department on 1800 005 059.
We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. For many of our customers, we realise this is an unfamiliar way of buying products and services.
Only specific employees in our customer service, marketing, store, warehouse systems and IT areas have access to our customers’ personal information, and only under strict controls and procedures.
Our e-commerce sites use a process called Secure Sockets Layer (SSL) technology. We use industry standard 128 bit encryption.
SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.
Credit Card details are not permanently stored on our transactional systems. We use 1024 bit encryption for temporary storage. The card number is stored until the order process has been finalised, after which time it is deleted from our system. Consequently, your credit card number must be entered by you each time you select online credit card payment for each new order.
Your credit card details are held securely on our accounting systems for reconciliation purposes.
About cookies and how they work
When you interact with us on the internet, our system will automatically send you a “cookie”. A cookie is a small amount of information sent from a web server to your computer, enabling your computer to be recognised upon future visits so that (for example) you can see what pages you have visited and take less steps to arrive at your destination.
Moon Haven’s online service creates a cookie that contains your id and password and is sent to your computer. This information is not currently used, referenced or shared with any other company by Moon Haven.
Moon Haven’s online service is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.
If you do not wish to receive direct marketing offers from Moon Haven’s online service, please click here to email us or call our Customer Service centre on 1800 005 059
Moon Haven’s online service and Moon Haven Natural Products Privacy Policies and Practices
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
3 September 2006
© Moon Haven Natural Products 2006